Legal

Company information

Required under section 43 of the Electronic Communications and Transactions Act (ECTA).

We aim to reply to any query within 24 hours on weekdays.

Terms of service

What we provide

Epoch Curated sells access to online exam-preparation sessions run by tutors, along with study material such as flashcards. We arrange and host the sessions; the tutor delivers the teaching.

Your account

Your account is for you alone. You may use it on your own devices (phone, tablet, laptop), but you may not share your login with anyone else. We may end sessions on other devices, or suspend an account, where we see a login being shared.

Buying a session

• Prices are shown in South African Rand and include VAT where applicable.
• You review your order and the total before you pay.
• Payment is taken up front. Access is granted once payment is confirmed.
• One price per session. It covers the live class and the recording, so you do not pay twice and you do not pay less for watching afterwards. Buying a recording after a session has run does not give live access to anything.

Session material and recordings

Sessions, recordings and study material are for your personal study only. You may not record, copy, resell or share them. Recordings may be time-limited and may be removed after the relevant exam.

If something changes

If a tutor cannot make a session, we will reschedule it or provide the recording. If we cannot deliver a session at all, you will be refunded for that session.

What we do not promise

We help you prepare. We cannot and do not guarantee any particular mark or exam result.

Governing law

These terms are governed by the laws of South Africa.

Refunds & cancellations

Please read this before you pay.

• No refunds once you have bought a session. If you cannot attend the live session, you keep access to the recording instead, so you do not lose what you paid for.
• If we cancel a session and cannot reschedule it, you get a full refund for that session.
• If the tutor cannot attend, we will reschedule or give you the recording.
• Recordings may be available only for a limited period around the relevant exam.

Nothing here removes any right you have under the Consumer Protection Act or ECTA.

Privacy policy

This explains how we handle your personal information under the Protection of Personal Information Act (POPIA).

Our Information Officer

Under POPIA every business must appoint and register an Information Officer. Ours is Mohamed Shibli Soofie, registered with the Information Regulator of South Africa on 19 August 2026 under registration number 2026-064712.

Any question about your personal information — what we hold, correcting it, or having it deleted — goes to [email protected]. If you are not satisfied with how we handle it, you may complain to the Information Regulator at inforegulator.org.za.

What we collect

• Your name and email address, so we can create your account and send you your session links.
• Your university, course, year and modules, so we only show you what is relevant.
• Your phone number, only if you choose to give it, for session reminders.
• What you have bought, so we know what you have access to.
• Your study activity in the app, so your flashcards schedule correctly.

We do not store your card details. Payments are handled by Paystack, our payment provider.

Why we hold it

To give you what you paid for, to run your account, and to let you know about sessions for your modules. We do not sell your information to anyone.

Who we share it with

Only with the services needed to run Epoch Curated: our payment provider (Paystack), our email provider, and the video platform used for the session. Tutors see who is attending their session, not your payment details.

How long we keep it

For as long as you have an account, and afterwards only where the law requires us to keep records.

Your rights

• Ask for a copy of the information we hold about you.
• Ask us to correct anything that is wrong.
• Ask us to delete your account and information.
• Opt out of marketing emails at any time.

You can do the first three from Settings → Privacy & data, or by emailing us. You may also complain to the Information Regulator of South Africa ([email protected]).

Security

Access is protected by your password. Only you can see what you have bought. Keep your password to yourself.

FAQs

How do I join a session?

Your join button appears on the session card in the app, ready before it starts. We send you a reminder by email when it is coming up, but the button itself stays in your account — that way it cannot be forwarded on, which is what keeps the class the size you paid for.

What if I miss the live session?

You keep the recording. One price covers the session whether you attend live or watch it afterwards.

Can I get a refund?

We do not refund sessions once bought, because you keep the recording. If we cancel and cannot reschedule, you are refunded in full.

Who are the tutors?

Senior students, postgraduates and qualified teaching assistants who have done well in the module they teach.

Can I share my login with a friend?

No. Your account is for you, on your own devices. Sharing a login can get the account suspended, and it is what keeps prices low for everyone.